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Delivery Information

Packaging

Where possible we like to use re-cycled boxes, mostly from goods that we have received, we have a habbit of keeping boxes. The little white foam chip things that come inside your package are 100% biodegradable, if they get wet they melt away to nothing!  Itís true weíve tried it

Despatch times

We promise to dispatch standard shipping orders within 3-5 working days. That excludes Saturdays, Sundays and Bank Holidays. If there is a delay with your order, we will always let you know within that time frame.

If you live within 15 miles of our candy warehouse, we will endeavour to deliver your item personally. This cuts down on postage costs, and in most cases we will deliver to you within 1-2 working days.  Our mission is to deliver as soon as we can, we donít want you waiting too long for your goodies and treats.

Please make sure that you do check your emails and also your junk/ spam emails regularly because we or the courier may be trying to reach you.

The above promise is subject to us receiving a cleared payment.

Shipping Costs

For UK Mainland customers we offer Standard shipping for just £4.99 for as much candy or soda as you like. We will never charge you more than this on your order, no hidden extras, thatís it! 

If your order comes to more than £50 you will automatically qualify for FREE shipping. You just have to love free shipping. (Not too sure our accountant will agree with this. Letís not tell him!)

For Offshore - British Islands and Northern Ireland, and all Overseas, shipping please contact us and we will quote you shipping costs.

We promise we do not make money on shipping and we always strive to offer you the best possible service for the least money.

Delivery

We use ipost parcel courier service to send out the parcels. Please note that all our parcels will require a signature upon delivery.

Remember you can always have your parcels delivered at your workplace.
You can track your parcels here http://www.ipostparcels.com/

The order has not arrived - what do I do?

In first instance please check your emails (and junk/spam emails) to see whether we or the courier were trying to reach you. Track your order online if you have ipost tracking details, and check with your flatmates/ neighbours.

If nothing shows up, do drop us a line at sweets@thelittlesweetco.co.uk and we'll do our best to help you asap.

The order has arrived and I'm not 100% happy

We always aim to deliver the best possible service, but we are only human - if we missed something from the order or sent you a wrong item, please email us asap at sweets@thelittlesweetco.co.uk and we will get back to you.

The same goes if your entire order or a part of it was damaged in transit. Please keep the goods safe and unopened and let us know within 7 days of receipt.

The order has arrived and I'm 100% happy

We hope you will enjoy every single bit of it - and if you do, please consider leaving us feedback on our facebook page and please tell all your friends, you can share your opinions about purchased products via The Little Sweet Co item review system. Happy Nom Nom Nomming!